Refund Policy

Website operator: All Sports News Ltd, trading as All Sports Tips
Company number: 12171976
Registered office: 5 Hale Road, Flat 1, Altrincham, United Kingdom, WA14 2EE
Email: info@allsportstips.com · Telephone: 07507 443200
Last updated: 31 July 2026

1. Scope

This Refund Policy applies to payments made directly to All Sports Tips.

It should be read alongside our:

• Website Terms and Conditions;
• Cancellation Policy; and
• Subscription description.

Nothing in this Refund Policy removes statutory consumer rights.

2. General position

All Sports Tips supplies time-sensitive services and digital Content.

Once access has been properly supplied, refunds are not automatically available merely because:

• A tip loses;
• You do not place a bet;
• You miss a message;
• You do not use the service;
• You dislike a selection;
• Odds change;
• A bookmaker restricts your account;
• You lose money gambling; or
• You change your mind after any applicable cancellation right has ended.

Every refund request will nevertheless be considered in accordance with:

• Consumer law;
• These policies;
• The service actually supplied; and
• The circumstances of the payment.

3. Statutory rights

You may be entitled to a refund or other remedy where:

• A paid service was not supplied with reasonable care and skill;
• The service was materially different from its description;
• Paid digital Content was faulty;
• Access was not provided;
• We breached the contract;
• A valid statutory cancellation right was exercised; or
• Another non-excludable consumer right applies.

We will not use this Refund Policy to avoid a legal obligation.

4. Immediate digital access

Where you expressly:

• Requested immediate supply;
• Consented to digital Content being supplied during the cancellation period; and
• Acknowledged that your right to cancel would be affected,

your statutory change-of-mind right may be reduced or lost once supply begins.

For service elements, a proportionate deduction may be made for the part supplied before cancellation.

5. Free trials

No Subscription payment is due where a free trial is cancelled before its expiry.

If a trial converts to a paid Subscription because it was not cancelled in time, the resulting payment is not automatically refundable.

We may consider an accidental conversion request where:

• You contact us promptly;
• The request is made within 48 hours of the first charge;
• There has been no or minimal use of paid Content; and
• No previous similar refund has been given.

This additional consideration is discretionary and does not limit statutory rights.

6. Renewal payments

You are responsible for cancelling before renewal.

A properly disclosed renewal payment is not normally refundable merely because the cancellation request was made after the renewal.

However, we may consider a discretionary refund where:

• You contact us within 48 hours of the renewal;
• There has been no or minimal use of the renewed service;
• The request is genuine;
• No repeated refund pattern exists; and
• The refund would not result in unfair use of time-sensitive Content.

7. Billing after timely cancellation

You are entitled to a refund where:

• A valid cancellation was received before renewal; and
• A later payment was taken because we failed to process it correctly.

We may request evidence of the original cancellation.

8. Duplicate payments

A verified duplicate payment will be refunded.

Please provide:

• Payment date;
• Amount;
• Transaction reference;
• Account email; and
• A screenshot or statement showing the duplicate charge.

9. Unauthorised payments

If you believe a payment was unauthorised:

1. Contact us immediately;
2. Secure your Account;
3. Contact the payment provider or bank where appropriate; and
4. Provide information reasonably required to investigate.

We will cooperate with legitimate fraud investigations.

We may decline a refund where evidence shows that the payment was authorised by the account holder or made by a person given access to the Account or payment method.

10. Failure to provide access

A refund may be available where:

• Payment was received;
• The customer supplied the required information;
• Access was not provided within a reasonable time;
• The customer notified us; and
• We could not correct the problem promptly.

A refund will not normally be due where access was available but the customer:

• Did not follow clear joining instructions;
• Used an incorrect third-party username;
• Did not maintain access to the relevant application;
• Did not check messages; or
• Failed to notify us of a problem within a reasonable time.

This does not affect rights where our instructions or service were defective.

11. Material service outage

Where a paid service is materially unavailable for a significant part of the Subscription period, we may provide:

• An extension;
• Replacement access;
• Account credit;
• A proportionate refund; or
• A full refund where the service was effectively not supplied.

Short maintenance periods, isolated delays or third-party interruptions that do not materially reduce the service will not automatically result in a refund.

12. Changes to tips or sporting events

A refund is not normally available because:

• A selection becomes a non-runner;
• A match is postponed;
• An event is abandoned;
• A market is voided;
• A tip is corrected before the event;
• Fewer suitable selections are identified on a particular day; or
• Sporting circumstances change.

The Subscription is for access to an ongoing information service, not the result of an individual bet.

13. Gambling losses

We do not refund:

• Stakes;
• Deposits made with bookmakers;
• Losing bets;
• Lost bonuses;
• Cash-out differences;
• Bookmaker deductions; or
• Other gambling losses.

All bets are placed independently with third-party operators.

14. Bookmaker offers

Refund requests relating to:

• Bookmaker deposits;
• Withdrawals;
• Bonus funds;
• Free bets;
• Bet settlement;
• Account closure;
• Identity verification; or
• Promotional eligibility

must be raised with the bookmaker.

All Sports Tips does not hold those funds.

15. Account termination for misconduct

Where access is terminated because of a serious breach, a refund will not normally be provided for the period already supplied.

Examples include:

• Sharing paid Content;
• Reselling access;
• Account sharing;
• Fraud;
• Threats;
• Harassment;
• Unlawful activity; or
• Deliberate circumvention of security controls.

Any prepaid period not supplied will be considered in light of:

• The seriousness of the breach;
• Loss caused to us;
• Consumer law; and
• Whether retaining the payment would be fair.

16. Promotional codes

Where a refund is due for a discounted purchase, the refund will be based on the amount actually paid.

Promotional codes have no cash value.

17. Partial refunds

Where only part of a service has been supplied, a refund may be calculated proportionately.

Relevant factors may include:

• Days of access;
• Content already delivered;
• Trial use;
• Service value received;
• The timing of cancellation; and
• Applicable consumer law.

18. How to request a refund

Send refund requests to:

info@allsportstips.com

Include:

• Full name;
• Account email;
• Subscription name;
• Payment date;
• Amount;
• Transaction reference;
• Reason for the request; and
• Relevant supporting evidence.

19. Refund decision

We may review:

• Account-access records;
• Content-delivery records;
• Payment records;
• Cancellation evidence;
• Support correspondence;
• Security information; and
• Relevant third-party records.

We aim to acknowledge requests within two business days and make a decision within 14 days.

Complex fraud, payment-provider or legal investigations may take longer.

20. Method and timing of refund

Approved refunds will normally be made:

• To the original payment method;
• In the original currency; and
• Without unnecessary delay.

We aim to instruct an approved refund within 14 days of agreement or the date on which a statutory refund becomes due.

The bank or payment provider may take additional time to display the credit.

21. Chargebacks

Please contact us before starting a chargeback so that we have an opportunity to resolve the matter.

This request does not prevent you from using lawful protections provided by your bank or payment provider.

Knowingly filing a false or misleading chargeback may result in:

• Account suspension;
• Termination;
• Recovery action; or
• Evidence being supplied to the payment provider.

22. Complaints

If you disagree with a refund decision, reply to the decision email and explain:

• What you believe was overlooked;
• The relevant dates;
• The remedy you seek; and
• Any additional evidence.

The matter will be reviewed by a person not directly responsible for the original decision where reasonably practicable.